For software agencies supporting multiple client projects across AWS, Azure, and GCP.
Run client support and reliability from one command center.
CentrOps unifies cloud alerts and client portal tickets into one queue—routed by project, tracked by SLAs, built to keep clients happy.
~15 min to set up a new client/project
Webhook-based alerts—no cloud access required
15 min setup
Get started fast
No cloud credentials
Webhook-based
Multi-tenant separation
Client isolation
The Problem
Client happiness suffers when operations are split.
Alerts live in one place.
Cloud monitoring tools, PagerDuty, various dashboards—scattered across systems.
Client requests live in another.
Email, ticketing systems, Slack channels—no unified view across projects.
Ownership and SLAs get missed.
Without unified routing, requests fall through cracks and response times slip.
The Solution
Two streams in. One operational workflow out.
- One queue for alerts + tickets
- Project-based routing to the right team
- SLA clocks and at-risk visibility
- Client portal with ticket status + email updates
High CPU usage on prod-api-3
Target: 4h response for P1 alerts
Assigned to
Jake Kim
Activity
Status changed to In Progress
10 min ago · Jake Kim
Assigned to Jake Kim
15 min ago · System (auto-route)
Alert received via webhook
18 min ago · AWS CloudWatch
How It Works
Connect → Route → Respond
Connect
Point your cloud alerts (AWS, Azure, GCP) to CentrOps webhooks. Set up client portal access.
Route
CentrOps automatically routes alerts and tickets to the right team based on client and project.
Respond
Work the queue with SLA visibility. Clients stay informed via portal and email updates.
Results
Operational outcomes your agency can run on.
Faster response times
Unified queue means nothing gets lost. Teams respond faster with clear ownership.
Fewer missed requests
Every alert and ticket tracked in one place. No more cross-checking systems.
SLA compliance you can prove
Built-in reporting shows response times and SLA adherence by client and project.
More professional client experience
Clients see their ticket status in the portal and receive timely email updates.
Platform Features
Everything you need to run client operations.
Webhook alert ingestion
Connect AWS, Azure, GCP monitoring without sharing credentials.
Multi-client support
Separate queues and permissions for each client relationship.
SLA tracking
Define response targets by priority. See at-risk items instantly.
Client portal
Branded portal where clients submit tickets and track status.
Email notifications
Automatic updates when tickets are assigned, updated, or resolved.
Reporting dashboard
SLA compliance, response times, and workload by project and team.
Analytics
Reports that prove your service quality.
Track SLA compliance, response times, and workload distribution across clients and projects.
Last 30 days · P1-P3 alerts and tickets
↓ 18% from previous period
Active items · All priorities
Security & Trust
Built for agency security requirements.
Webhook-based ingestion
CentrOps receives alerts via webhooks. We never need access to your cloud accounts, credentials, or infrastructure.
Multi-tenant client separation
Each client's data is isolated. Teams only see the clients and projects they're assigned to.
Audit-friendly ticket history
Complete audit trail for every alert and ticket—who touched it, when, and what changed.
FAQ
Common questions.
No. CentrOps uses webhook-based ingestion. You configure your cloud monitoring tools (CloudWatch, Azure Monitor, GCP Operations) to send alerts to CentrOps webhook endpoints. We never need IAM credentials or direct access to your infrastructure.
Early Access
Join the waitlist.
Be the first to know when CentrOps is ready. We'll reach out with early access.